YAVO WEBSITE POLICIES
YAVO RETURN & EXCHANGE POLICY
30-Day Returns
We want you to be completely satisfied with your YAVO purchase. If your item isn’t right for you, you may request a return or exchange within 30 days of delivery.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. For approved returns, YAVO will provide return instructions after the return request has been reviewed.
Refunds
Once we receive and inspect your returned item, approved refunds will be issued to the original payment method. Please allow 5–7 business days for the refund to be processed after the returned item has been approved. Your bank or card issuer may require additional time for the refund to appear on your account.
Exchanges
We offer exchanges for eligible items, subject to availability. If you need a different size, we recommend requesting an exchange as soon as possible because replacement sizes may sell out.
Original Shipping Charges
Original shipping charges are non-refundable, except when the return is due to an error on our part, such as receiving an incorrect or defective item.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order number and clear photos of the item. We will review the issue and provide instructions for replacement or refund.
Non-Returnable Items
For hygiene reasons, certain items may not be eligible for return, including:
Underwear
Swimwear
Earrings and other hygiene-sensitive items
Personalized or customized items
Final Sale items
Any item marked FINAL SALE at the time of purchase is not eligible for return or exchange unless it arrives damaged or defective.
Return Requirements
To be eligible for a return or exchange:
Items must be unworn and unwashed.
Items must be in their original condition.
All original tags must be attached.
Items must be free from stains, odors, makeup, perfume, deodorant, smoke, or other signs of use.
Items must be returned in their original packaging when applicable.
YAVO reserves the right to refuse returns that do not meet these conditions.
How to Start a Return
To request a return or exchange, contact us at: info@yavous.com
Please include:
Order number
Item(s) you wish to return
Reason for the return
Whether you are requesting a refund or exchange